bento4dPrivacy Policy

What data we collect on bento4d

We at bento4d collect several categories of data when you register and use our platform. First, we collect your personal identifiers: full name, email address, phone number, and date of birth. Second, we collect identity documents: a scanned government-issued ID (passport, national ID card, or driver's licence) and proof of address (utility bill or bank statement). Third, we collect financial information: your bank account or e-wallet details needed to process deposits and withdrawals.

We also collect behavioural data: your gaming activity, account balance, login times, and game history. This helps us detect fraud and improve our service. We collect device data: your IP address, device type, browser type, and operating system. We use this to identify unauthorized access attempts and ensure account security. If you contact our support team, we collect correspondence records.

We do not collect sensitive biometric data or health information. We do not track your location beyond your IP address geolocation, which we use to verify jurisdiction compliance.

How we use your data on bento4d

We at bento4d use your data for several purposes. First, identity verification: we confirm your identity using third-party KYC providers to prevent underage access, fraud, and money laundering. Second, payment processing: we use your financial details to process deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and to execute withdrawals. Third, account management: we use your data to manage your account, respond to your requests, and provide customer support.

Fourth, fraud prevention: we analyze your account activity, IP address, device information, and transaction history to detect suspicious patterns and protect your account and our platform. Fifth, compliance: we use your data to verify jurisdiction eligibility, comply with legal obligations, and investigate violations of our terms. Sixth, service improvement: we analyze anonymized or aggregated data to improve our platform, games, and support.

We do not use your data for marketing purposes without your explicit consent. We do not share your data with advertisers or data brokers.

Third parties we share data with on bento4d

We at bento4d share your data with carefully selected third parties to operate our platform. These include identity-verification providers who check your government ID and address. We share payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) only the information needed to process your transaction. We share fraud-detection services your account activity and device information to prevent unauthorized access.

We may share data with law-enforcement agencies or regulators if required by court order or legal process. We do not share data with third parties for their own marketing purposes. All third-party processors are contractually obligated to protect your data and use it only for the purposes we specify.

Your rights and data access on bento4d

We at bento4d give you rights over your data. You can request access to all personal data we hold about you. You can request correction of inaccurate data. You can request deletion of your data, subject to legal retention obligations (for example, we may retain transaction records for seven years for compliance). You can request a copy of your data in a portable format.

To exercise these rights, contact our support team via email or in-app messaging. Provide clear details of your request. We will respond within two business days and provide a timeline for fulfilling your request. Some requests may require verification of your identity before we proceed.

Cookies and tracking on bento4d

We at bento4d use cookies—small files stored on your device—to remember your login session, remember your preferences, and analyze how you use our platform. Essential cookies are necessary for account security and login. Optional cookies help us understand your behaviour and improve the platform. When you first visit bento4d, we ask for your consent to place optional cookies.

We do not use third-party tracking pixels or social-media trackers. We do not allow advertisers to place cookies on our platform.

Data retention on bento4d

We at bento4d retain your data for as long as your account is active, plus an additional period for legal and compliance purposes. Identity documents and KYC records are retained for five to seven years after account closure to comply with anti-money-laundering regulations. Transaction records are retained for at least five years. Account activity logs are retained for two years. If you request account deletion, we anonymize or delete personal data within two business days, except where legal obligations require us to retain records.

Security measures we employ on bento4d

We at bento4d use industry-standard security practices to protect your data. We encrypt data in transit using TLS/SSL protocols and encrypt sensitive data at rest. We limit employee access to personal data to those with a business need. We conduct regular security audits and penetration testing. We maintain firewalls and intrusion-detection systems. We do not claim to be non-specific info secure—no system is—but we maintain comprehensive security controls.

We encourage you to protect your login credentials. Never share your password with anyone, not even our support team. We will never ask for your password via email or phone.

Data breach notification on bento4d

If we discover unauthorized access to your personal data, we will notify you via email within the timeframe required by law—typically without undue delay. We will describe the nature of the breach, the data affected, and steps we are taking to respond. We will provide guidance on protective measures you can take.

International data transfers from bento4d

We at bento4d operate servers in multiple jurisdictions. Your data may be transferred to and processed in countries outside Indonesia. When we transfer data internationally, we ensure the receiving country provides adequate protection or we use contractual safeguards (Standard Contractual Clauses) to protect your data. You consent to these transfers when you open a bento4d account.

Contact us about privacy on bento4d

If you have questions about our privacy practices, contact our support team at any time. We offer support in English and Indonesian during standard business hours (09:00 to 18:00 Jakarta time, Monday to Friday) across Jakarta, Surabaya, Bandung, Medan, and Semarang. Reach us via email or in-app messaging. We will respond within two business days.

If you believe we have violated your privacy rights, you may also lodge a complaint with your local data-protection authority.

Summary: Your privacy on bento4d

We at bento4d collect personal, identity, and financial data to operate your account and prevent fraud. We share this data only with service providers who help us operate—identity verifiers, payment processors, and fraud services. We retain data according to legal requirements. We protect your data with encryption, access controls, and regular audits.

• You have the right to access, correct, and request deletion of your data.
• We do not sell your data to marketers or use it for purposes you have not consented to.
• We comply with data-protection principles and operate transparently.
• If you have concerns, contact our support team or your local data-protection authority.

This privacy policy is effective as of the date you open your account and may be updated periodically. Material changes will be communicated via email. Continued use of bento4d means you accept our current privacy practices.